Behind every seamless Catskills real estate experience is someone quietly making sure every detail is handled. For the Catskill Country Living Team, that person is Jackie Shanahan.
A native New Yorker with Long Island roots, Jackie understands the pace of the region and the expectations of clients who value both professionalism and genuine care. With a deep background in hospitality and food service, she has led teams through high-pressure environments where timing and communication are everything. Those years honed her ability to manage complex processes with composure, keep everyone aligned, and always prioritize the client’s experience—skills that translate directly to the intricate nature of real estate transactions.
As Executive Assistant to Hazen Reed and Susan Muther, Jackie is the operational center of one of the Catskills’ most trusted real estate teams. She oversees the full lifecycle of each deal—from the moment a listing goes live to the last signature at closing—making sure every deadline is met, every document is accurate, and every client feels informed and supported throughout. In a market where high-end properties attract buyers who are accustomed to concierge-level service, Jackie’s precision, responsiveness, and follow-through are not extras; they are part of the standard.
Drawn to the outdoors and the character of these communities, Jackie fell in love with the Great Western Catskills early on. Family and friends have gathered here over the years, anchoring this place as home. She didn’t just build a career here—she built a life. That genuine connection to the region shows up in the way she advocates for clients, collaborates with colleagues, and supports the community she’s chosen.
When you work with the Catskill Country Living Team, you’re not only partnering with experienced agents—you’re also gaining Jackie’s steady hand and thoughtful oversight. Licensed as a real estate agent herself, she frequently works directly with buyers to help them secure their own version of the Catskill dream.
